Covid Course Booking Instructions

Please read the below covid course booking instructions that all customers will need to adopt.

Teaching glassmaking involves close contact, heat and sharing of tools. Our workshop and course equipment are Covid compliant and the teacher will be wearing a mask or visor and using antibacterial hand gel and sterilised equipment. We follow government guidelines, in addition to our own risk assessment and mitigation procedures.

Please read below.

Day of Course Covid Lateral Flow Test

On the day of the course and prior to attending, each person must do a LFT (rapid – lateral flow test). This is required in line with government covid testing guidelines and as teaching glass making requires close contact

Order Test

A rapid lateral flow test is a coronavirus test you do yourself. It shows you the result on a handheld device within 30 minutes. Order using the link below:

https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

Report Test Result

It takes approx. 5 mins to perform the test and within 30 mins provides the result which you then report to NHS. The NHS reply normally within 5-10 mins email and text the person the result report. Each person prior to attending the course must email the NHS result to SALT glass – info@saltglassstudios.co.uk. Use the NHS service link below:

https://www.gov.uk/report-covid19-result

Please arrive 5 minutes before the course start time and follow the below:

  1. Check in using the T&T code
  2. Wear a face mask and use antibacterial hand gel and wipes
  3. Bring your own drinks and refreshments
  4. SALT glass has the right not to provide courses if these guidelines are not adopted.
  5. SALT glass has the right not to provide courses if we consider it is unsafe to do so and will contact customers asap to rebook a course date.

Data protection 

Test data results will be treated confidentially under ‘data concerning health’ for the purposes of the GDPR and categorised as ‘Special Category Data’. Special Category Data is subject to additional safeguards. This data will not be used or shared for any purpose, other than if required with the NHS Test and Trace and Public Health England.

1.  Order number

2.  Course type

3.  Number of people attending

4.  Two dates from the list below they wish to book

We will confirm one of these dates for booking subject to availability, or if required arrange alternate dates.

Course Summary

Please read Course information below or visit the website

Norwich Course Shop

Preparing for courses

Collection of glass work or P&P

Terms and conditions

Course location

Email SALT glass – Course Bookings Enquiries 

All booking enquires must be make by email to ensure verification and data protection procedures. Please do not phone or enquire by social media. Please email SALT glass either at info@saltglassstudios.co.uk or on the website contact page www.saltglassstudios.co.uk/contact. SALT glass endeavours to reply asap and within seven working days with course availability and payment options. 

Website Bookings

To prebook courses online, please visit the course shop. Choose and click onto the course page you wish to book. Then use the course’s own calendar to select the date and time slots you wish to book and follow the instructions. When the order has been placed, customers will receive an email with the order and booking notification.

New Booking Enquiry

Please first visit the website course shop or calendar pages to view and choose a courses to book. Then email with the course type, number students, date and time that you wish to book. If you have a detailed enquiry SALT glass can advise further by email or arrange to phone call to discuss further.

Existing Order Enquiry

For existing orders, please email with the order number, course type, number students, date and time that you wish to book. 

Voucher Enquiries

For new enquiries please visit the ‘Gift a Course Voucher ’ page and order online. To redeem the voucher please email with the order number, course type, number students, date and time that you wish to book. Gift a Course orders are valid for 12 months from the date of purchase.

Course Availability

Courses run every week throughout the year. Course bookings are subject to availability and often require advanced booking enquiries. For example short courses require at least 2 – 3 weeks and longer courses require 4-6 weeks advance booking. If you wish to book a specific course date during holiday periods, enquires should be made at least 4 weeks in advance of that preferred date. 

Covid Re-Booking Vouchers

Customers with extended vouchers or previous bookings postponed due to covid will be placed on our Covid Re-Booking Waiting List and offered new booking dates. Course dates will be weekdays predominately on Mondays and Tuesdays 10am – 1pm, Wednesdays and Thursdays evenings from 6-9pm and occasionally on a Sunday 10am – 1pm.  Please email us using the below information.

Customer are required to email info@saltglassstudios.co.uk with the following:

Email Correspondence

If you have emailed SALT glass and not received a reply, then your email has filtered into spam. Please email again with the order number in the subject heading or DM on SALT glass’ social media platforms providing your email address in order SALT glass can contact you to assist with the booking. Please email at info@saltglassstudios.co.uk or on the contact page  www.saltglassstudios.co.uk/contact

www.saltglassstudios.co.uk