Privacy Policy (GDPR)

We’re committed to protecting and respecting your privacy when you use our websites, any of our services, or when we’re in contact with you.

This Privacy Policy contains an explanation of what happens when you choose to provide us with your personal data. Our Privacy Policy describe how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

We only collect and use personal data as it might be needed for us to provide services or products. Your personal data may includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address

SALT glass studios are committed to protecting the privacy of visitors when on our website or when we communicate electronically.

Our website is checked daily by approved scanning vendors for security threats and our commitment is keeping your data safe. All personal information entered online will be treated securely and respectfully. We will not share your details with other individuals or companies unless required by law.

Information we collect  – We collect your personal information when you fill in our forms on our website, for example when you register for a newsletter or when you make a purchase. Also we collect information provided to us when you communicate with us electronically via email.

Use of Your Information  – If you are an existing customer and have agreed for us to do so, we may contact you with news about us and our goods. If you are a new customer, we will only contact you when you have provided consent to receive news about us and our products. Under no circumstances will we use your data for any other purpose.

Storing Your Personal Data  – We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy. Data that is provided to us is stored on our secure servers.

Access to Information – The Data Protection Act 1998 and now The General Data Protection Regulations (GDPR) gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.

Contacting Us – If you have any questions or queries relating to this Privacy Policy then please contact us at:

Orders- Goods remain property of SALT glass studios until payment has been received in full. To process an order, we will need your name, billing and delivery address, telephone number and email address. We will use this information to process the order. If any questions should arise, will contact you about your Order. If we need to contact you, we will contact you via email first. If unsuccessful we will try to contact you by telephone.

Any information provided by you will be used for the purposes of processing your Orders only. To achieve this we reserve the right to provide your details to third parties that are involved in processing the Order or for delivering specific services to you (for example, the financial institution that issued its credit card or the courier that delivers the Order).

We will ensure that none of your personal information can be examined, used or modified by any third parties attempting to gain access to sensitive information. Your information will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.

Payment with PayPal – SALT glass studios use Paypal which is a secure way to shop online. Payment for goods can be made with credit, debit card, or your personal Paypal account. Paypal will charge your credit card as soon as you place an order. Only Paypal collect data of the online payment, SALT glass studios will not be able to see any credit card information at any time. The complete payment process will be undertaken by Paypal UK. In the case of possible returns, the amount paid will be refunded. Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

Payment with BACS – If you don’t wish to use Paypal, you can order by BACS by using SALT glass bank details which are provided on the website or emailed with and invoice when you chose this option. Banking online is therefore processed securing by your bank and SALT glass studios will not be able to see any credit card information at any time in this transaction other than a record of your payment into our bank account.

Payment with Worldpay Merchant Services SALT glass studios accept order payments by Worldpay Merchant Services the UK’s Leading secure Payment Provider‎. Payments by phone or in person in our gallery are made by a WorldPay Chip and Pin machine which is compliant for our customers and our security. This platform is a secure platform and GDPR compliant and secure PCI DSS compliant through SaferPayments programme. We transmit data to WorldPay only for the purposes of processing any card payment related to your order. Your card details will be stored and processed by WorldPay. SALT glass studios will not store your card details. In line with standard payment card industry procedures. WorldPay provides SALT glass studios with the last 4 digits and the expiry date of the payment card but not the full card number, name on the card or CVC number. WorldPay privacy policy can be accessed at: (

Payments by Cheque – Please contact us to arrange payments by cheque. Unfortunately, we cannot accept responsibility for loss. Please email us if you have any questions or if you wish to use any other payment.

Newsletters – If you have requested to receive our newsletter, this will be delivered to the email address you give us. We send newsletters approximately once per week with information on products, courses, discounts and news about the glass community. We may also occasionally send specific offers we believe may be of interest to you based on your interaction with our website (for example a discount offer on a product you have viewed on our website). These will be for our products. We will not share your details with other individuals or companies unless required by law. If you wish to be removed from our database please request this via our ‘Contact Us’ page. If you no longer wish to be on our mailing list then you can unsubscribe very easily using the ‘unsubscribe’ link at the bottom of our newsletter emails and we will remove you from the list.

Cookies – Cookies are small bits of text used by a browser to store information on our computer hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most on-line retailers use cookies.We use cookies to show whether you are a prior customer and therefore will not need to re-enter certain information every time you shop on our website. We also use cookies to monitor how our website is used by visitors in order to help us improve our service. We will not use cookies to store credit card numbers or other payment information.

Website analytics To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

Third Party Links – You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

General – We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Site and it is your responsibility to read the terms and conditions on each occasion you use this Site and your continued use of the Site shall signify your acceptance to be bound by the latest terms and conditions. We reserve the right to modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The Site is provided by us to you on an “as is” and “as available” basis.

Copyright and Intellectual Property Rights – The content of the Site (including pictures, designs, logos, written text, photographs and other materials) are the copyright trademark of SALT glass studios.

SALT glass have Copyright and Intellectual Property Rights of all glass art work, photographs, website design and written course materials which are prohibited for reproduction, display or distribution without permission. All courses are the intellectual property of the artist/tutors. No part of the course may be copied or reproduced.

You acknowledge and agree that all copyright and all other intellectual property rights in all materials and/or content made available as part of your use of this Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor’s or us.

You acknowledge and agree that the material and content contained within this Site is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Site.You further acknowledge that any other use of the material and content of this Site is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Please see our Terms and Conditions